We can wax lyrical about the quality of our products and services, but it gives us the greatest satisfaction when our customers write to tell us how much they enjoy our bathrobes, and praise us for our levels of service.
Here are a few genuine comments from our customers
Hi Debbie and Colin,
The bathrobe arrived this morning. It fits well and my husband is very pleased with it. I am too as I get to look at it when he is around the house in it! Thank you so much for your care and interest in matching the sizing requirements. There are some things that can be difficult to buy online, when ideally we would like to pop into a shop, or a Covent Garden stall, to just slip something on and see if it feels right. It has been good to deal with a company that really cares about customer service. Also of course the fabrics you use look and feel gorgeous! I still enjoy wearing the robe that I bought from your company in Covent Garden over 20 years ago.
“Many years ago I purchased a robe, having first seen them on a stall at the Great York Show.
A few days back there was a banging on the door in the early morning and a young lady telling me that a loose cow was trotting around in the first traffic. No time to dress, so I grabbed the robe and went off after the cow. Now, if you have the need to be catching a cow, striding up the road in your wellies and an orange and gold bathrobe is probably the way to do it. People wave at you and call ‘good morning’ and assume the cow belongs to you and, I’m fairly positive, all wish they had such a robe. For sure, nobody appeared to consider it an odd thing to be doing; the point being that , in an emergency situation, a person is grateful to have a seriously decent robe to hand and this is the best.”
It was my turn!!
We purchased a bathrobe for me on Saturday. We have worked out that we last purchased from the stall 23 years ago and we still have the towels, which are still in great condition. Our son’s robe was like a bodily attachment that he grew into. This only bit the dust in the last few years. It won’t be another 23 years before we visit again.
Its been a week now since I received my handmade Renaisance Bathrobe.
Having a 56 inch chest, I couldnt get anything “Off-The-Peg”, so you sorted something out for me. I am well pleased with what you made me. Its colourfull and generous in size, warm and comfy. I cant wait to stagger round the garden in it on a drunken snowy morning. Thanks a million. Will be in touch soon to get some other stuff.
“I just wanted to say that I have had a robe that I purchased from you over 20 years ago, and it is still fantastic. It is the best item that i have ever purchased.
“Dear Bathrobe Company
As a family we already have three of your amazing normal robes. In London recently my wife and I purchased two of the linen type. There is nothing better than swaning around in the morning in your linen robes.
“I purchased 4 hooded robes (for my two brothers, husband and myself) in 2005 or 2006. They have held up well over all these years. The colors are still vivid and not a tear in any of the robes. The quality is superb. I will be ordering another robe or two in the near future. I have not seen any robes constructed as well as these, here in the USA.”
“I would thoroughly recommend purchasing one of these amazing bathrobes. I have the Royal Tapestry design. I was helping an ex service personnel charity in Falmouth Cornwall for a month in March. Every day I would take the 5 minute walk along the pontoons, with a mixture of admiration and strange looks in my glorious bathrobe. There were temporary showers in the marina and no matter how hard one tried, it was impossible to keep one’s clean clothes dry, due to internal condensation. After much initial amusement from my crew and the staff in the office, it was soon seen to be a practical solution and I returned back after my shower, clean and dry, ready to put on dry clothes for the day, unlike the others. With its wonderful colours and touch of elegance, by the end of the month, everyone was talking to me about the colourful character I cut every morning. In fact I was not recognised in my normal foul weather. gear.
On the upside I was also able to keep warm, when the heating broke down on the boat.”
“My income has always been limited so I aspire to buy items of quality that will last, outliving cheaper alternatives. Over a decade ago I bought a dressing gown from the Bathrobe Company. Years later I am happy to report how incredibly fortuitous my choice was. Despite countless washes my robe retains its colour, in an only slightly mellowed version, its shape and still feels luxuriant. Despite being loved by countless pets as a beacon to be curled up on or have claws exercised on it doesn’t show runs. My dressing gown should reflect the family life it has absorbed through countless hugs, tumbles and spills from its contact with rambuncious growing children but it doesn’t… leaving it to be a warm and comfortable wrap around caccoon of wonderful memories. It is so wonderful to have a product that bucks the trend of ‘built in redundancy’. Now I have new loves in my life and I will wrap them in the loveworthy quality and style that is a Bathrobe Company gown.”
Best wishes/ Chris
“Hi, I would like to thank you for a high quality, luxurious product. It’s a gift for my wife, and we are both delighted. I have no hesitation in recommending your bathrobes to anyone. I see today you can buy a bathrobe from Debenhams at one tenth the price, but (you will have to trust me) that is like comparing a new Rolls Royce with an elderly version of your least favourite car. OK, weird comparison, but go with it 🙂 Also I’d especially like to thank Debbie for excellent customer service. She has kept me up-to-date with progress, through manufacturing and delivery”.
Summary: Brilliant. Thanks / Nigel
It was good o see you on Saturday on my visit from York
I liked the display of new bathrobes
When I asked you what was the one thing wrong about your bathrobes you answered as expected “ they are too good”
I told you that I could not buy another one as the three I have bought between 10 and 15 years ago are used by me in rotation every day and are still in perfect condition
I am amazed that they show no sign of deterioration or fraying
They dry me exactly as I want after my shower
The head piece is exactly right for drying my hair and I feel very comfortable in my bathrobe
Whilst I thought I was paying quite a lot of money when I bought them originally they have proved to be exceedingly good value
I am so pleased I have them and intend to continue using them well into the future”.
A great purchase / Maxwell
“I have been wearing my renaissance bathrobe every day from autumn through spring for over 30 years. It was an impulse buy on a trip to London and is the most extravagant piece of clothing I have ever owned and I love it. Although a succession of cats and their claws over the years have left it a little worse for wear, it continues to be greatly admired by anyone who sees it”.
“Debbie, I have just taken delivery of another one of your fabulous bathrobes. Quality of your goods is matched by the quality of your customer service. If only more companies could offer service like yours”.
“Having come over from France on a day trip solely to buy a Bathrobe having seen your selection on the net I was dismayed to see your stall But astounded by the QUALITY of your products. The welcome my wallet receIved and the service was excellent. The quality of the material is outstanding as is the finishing. Two days after purchase and I still haven’t taken it off. There is no doubt I would and will recommend you and your bathrobes to anybody”.
Many thanks / Nigel
My robe just arrived. It is supposed to be a Christmas gift, but I couldn’t help trying in on to make the size was good. It is a fabulous robe!!
All the reviews I read were absolutely correct. You make and delivery the best robe there is”.
Carl / USA
“I now have my bathrobe. Can I just let you know that it surpasses all my expectations. I have never worn anything more comfortable or comforting. It looks and feels wonderful. My wife wants to know if I am ever going to take it off”.
Thank you so much / Peter
“Just wanted to thank you for sending the bathrobe so quickly. Absolutely thrilled with the quality and stunning design. Has exceeded all my expectations.
I feel very lucky to be the owner of such a special robe”.
“I bought a ‘honey’ bathrobe nearly a dozen years ago now. Sure, it cost a couple of quid more than anything available in a shop, even an upmarket one, but after 12 years I am convinced that I was the one with the bargain. These robes are made of a quality that you just can’t get anywhere else. Apart from the fact that the robe seems set to last a lifetime, the feeling of luxury you get every time you wear it is something that money simply cannot buy”.
I could not recommend The Bathrobe Company strongly enough! / Steve, London
“I am absolutely stunned by the quality of your Bathrobes. I purchased one for my Mother, but shame on me I have decided to keep it for myself as it truly is the most fabulous Bathrobe I have every owned.
Many thanks, I will definitely be a repeat customer”.
“Many years ago I had two robes, both wonderful. I used them in the Alps and in northern Sweden and Canada. I always travel light but made sure I had one of my Robes. They looked brand new even after a decade. They were above all a quality that just lasted and they were much admired and borrowed. One dear friend loved the robe soo much I had to give it to him and recently my other one was also kidnapped but it looked brand new after ten years. The colours remain perfect as the day they were bought. I have travelled all over the World but never found any robe remotely close to the quality of these.
Needless to say I am collecting two more next week !”.