Terms & Conditions

These Terms and Conditions apply to all orders placed with The Bathrobe Company and supersede all other terms and conditions. Your receipt of The Bathrobe Company’s acknowledgement of any order placed by you constitutes your agreement that these Terms and Conditions are the only conditions that apply to any contract between you and The Bathrobe Company.
The Bathrobe Company reserves the right to alter the details of any products described on this website without notice. Whilst every effort is made to ensure that all information on this website is accurate, no warranty is given as to its accuracy and no responsibility will be accepted by The Bathrobe Company for any error or misinterpretation and/or any resulting loss.
Any changes in the quantity of products ordered must be notified to The Bathrobe Company in writing prior to the commencement of processing of the order. If such notification is not received prior to the commencement of processing of the order, any increases in quantity of products ordered will be regarded as a separate order.
3.1 All deliveries by The Bathrobe Company will be charged at the rates prevailing at the date of such delivery.
3.2 Whilst every effort will be made to deliver on time, no liability will be accepted by The Bathrobe Company for any loss arising from delay or error in the delivery of the products. In particular, The Bathrobe Company will accept no responsibility for missed deliveries due to non payment for products. It is your responsibility to ensure that full payment is made to The Bathrobe Company prior to delivery of all products.
3.3 For the avoidance of doubt, The Bathrobe Company will not be liable for any delay in delivery of the products caused by an event outside the control of The Bathrobe Company or for your failure to provide adequate delivery instructions or any other instructions relevant to the supply of the products.
3.4 You should note that international transit times are approximate. Deliveries may be subject to customs clearance and any applicable local country restrictions. The Bathrobe Company will not be held responsible for any delays of international deliveries, and/or for any customs and excise charges arising from the import or export of your products.
4.1 The risk in the products will pass to you on delivery of such products.
4.2 All products, whether or not delivered, will remain the property of The Bathrobe Company until such time as payment is received in full by The Bathrobe Company for such products.
Cancellation of an order must be notified in writing to The Bathrobe Company. Any costs incurred for work already carried out up to the date of such written cancellation will be charged for and deducted before any refund is made to you. For orders for which an upfront payment has not been received, an invoice will be issued to you for the amount of such costs.
CLIENTS WITH ACCOUNTS WITH THE BATHROBE COMPANY All payments due to The Bathrobe Company shall be made in full by the end of the month following the month in which the invoice is issued by The Bathrobe Company, unless special settlement terms have been agreed in writing beforehand.
7.1 The Bathrobe Company wants to make your shopping experience as simple as possible. We offer all our customers a 14 day, money back guarantee (with exception of goods under paragraph 7.2).
If for any reason you are not happy with your purchase, you may return it for a full refund (excluding shipping and insurance cost). Simply contact us within the 14 days of your order’s arrival. This can be done either by email: colin.lloyd@bathrobe.co.uk or by telephone +44 (0)1953 681 622. The refund will be made when the robe or towel has been returned undamaged.
7.2 Several types of goods are exempt from being returned. Goods that have been customised cannot be returned under this policy as they are not in a saleable condition.
7.3 All defective products must be returned to The Bathrobe Company before replacement. If such products are not returned, The Bathrobe Company will assume that they have been accepted and no replacement will be provided.
7.4 Should The Bathrobe Company agree that a refund should be made to you, your account will be credited within three to four working days from such agreement.
8.1 All products must be examined at the time of delivery. The Bathrobe Company will not be liable for any loss arising from damage caused to products in transit unless such damage is noted on the delivery note at the time of delivery. All claims arising from damage to, delay or partial loss in transit of any products must be made in writing to The Bathrobe Company within 14 days days of delivery of such products.
8.2 All claims regarding the quality or quantity of products shall be made in writing to The Bathrobe Company within 14 days of receipt of such products, or such products shall be deemed to comply as to quality and quantity with the original order.

9.1 The Bathrobe Company’s liability for any loss or damage suffered by you in respect of the products supplied shall be limited to the total value of the original order relating to those products.
9.2 The Bathrobe Company will not accept any responsibility for loss or damage arising from the supply of products unless the notification of claims procedure set out in clause 8 has been followed.
9.3 The Bathrobe Company is not liable for any financial loss incurred by you, including but not limited to, expenses incurred by you, interest payments and loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
9.4 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
10.1 The intellectual property rights in all materials on our site or available from it are owned by or licensed to The Bathrobe Company. You may download, print and temporarily store for your own personal use the pages on this website and material downloadable from it. You must not make any commercial use of any such material or otherwise use, copy, alter, re-transmit or permanently store any such material without our prior written consent.  All other rights are reserved.
10.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any diagrams, illustrations, photographs or any graphics separately from their accompanying text.
10.3 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
11. Limitation of our liability
11.1 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
11.2 The Bathrobe Company will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, our site; or (b) use of or reliance on any content displayed on our site.
11.3 In particular, we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.
11.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
11.5 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
12 Viruses
12.1 We do not guarantee that our site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
12.2 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
These Terms and Conditions shall be governed and construed in accordance with English Law.
14.1 The Bathrobe Company reserves the right to modify these Terms and Conditions at any time.
14.2 Any and all of the content presented on The Bathrobe Company’s website is, unless explicitly stated otherwise, subject to a copyright held by The Bathrobe Company.